Required skills

Ability to

identify nature and scope of improvement opportunity

consult others to confirm improvement opportunity definition

determine data collection requirements and appropriate collection methods

identify resources requirements to support investigation such as negotiating access to resources as required and where required identifying expertise or improvement team members

collect data such as collecting samples and taking measurements

determine and apply appropriate data analysis techniques

draw conclusions based on the data collected and analysed

communicate findings in forms appropriate to the nature of the issue and the audience

receive and take account of feedback

participate in related trials andor changes to work practices arising from improvement proposals

monitor and document results of trialsimplementation and participate in modifying change to support ongoing improvement

use oral communication skillslanguage competence to fulfil the job role as specified by the organisation including questioning active listening asking for clarification and seeking advice from supervisor

work cooperatively within a culturally diverse workforce

Required knowledge

Knowledge of

objectives to be addressed by improvement proposals such as quality occupational health and safety OHS environmental management cost efficiency and job satisfaction

the context in which improvement occurs including capital expenditure and labour budgets equipment capacity and production targets

workplace approach to structuring improvement processes

resources available to the workplace to support improvement processes including both internal and external resources

data collection and analysis techniques appropriate to the nature of the improvement opportunity and the workplace

communication techniques to support data collection consultation and teamwork required to participate in improvement processes

documentation management systems to support changes in work practices to reflect improvement processes

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed Competence in this unit must be achieved in accordance with food safety standards and regulations

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to

identify opportunities for improvement and develop objectives and parameters for investigation

plan study and data collection methods

collect and analyse data and evidence to test ideas

present improvement plans with evidence to support rationale

implement and monitor improvement processes

apply safe work practices and identify OHS hazards and controls

ensure improvement plans reflect overall organisational objectives

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to

information storage and retrieval systems

relevant technical information and personnel resources

opportunities to interact with others using typical workplace communication processes

relevant workplace documentation

Method of assessment

This unit should be assessed together with other units of competency relevant to the work role Examples could be

FDFOPA Apply principles of statistical process control

FDFOP2015A Apply principles of statistical process control

FDFOPA Provide and apply workplace information

FDFOP2064A Provide and apply workplace information

FDFPPLA Participate in work teams and groups

FDFPPL2001A Participate in work teams and groups

PMBQUALA Solve problems using quality tools

PMBQUAL390A Solve problems using quality tools.

Guidance information for assessment

To ensure consistency in ones performance competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances cases and responsibilities and where possible over a number of assessment activities

Process improvement

Data analysis

Problem solving tools